OUR SHIPPING POLICY
Shipping Costs & Delivery Times
Flat rate shipping $10.50
FREE shipping on orders over $99
We use AUSTRALIA POST as a reputable international shipping agency and all items will be fully traceable once shipped. AUS POST does not ship to post boxes, so we require a residential street address where someone will be available to sign for your package.
Once an order has been placed and payment confirmed, it will be processed within (3) business days during Monday – Friday. Please confirm your postal address and size carefully as once your order has been processed, it can no longer be changed. Please note that orders are not processed on weekends and/or public holidays.
Items are dispatched via Express Post once processed (excludes International orders) and will arrive within the next business day within Australian Metropolitan areas. Areas outside Metropolitan areas according to Australia Post’s express delivery network will arrive within two business days. Items not dispatched via ‘Express Post’ generally take up to 7 – 10 business days to reach their destination once the order has been processed. In rare cases out of our control, items can take up to 20 working days to arrive.
Once your order has been dispatched within the stated delivery times above, you will receive an email containing your tracking information. If the tracking is not viewable, please allow up to 1 business day for the tracking information to update within Australia Post.
Bhakti cannot take responsibility for lost or delayed packages once they are lodged with Australia Post.
If you have any queries or concerns regarding the status of your package, we recommend calling the Australia Post helpline on 13 76 78. Bhakti customer care will assist you should this arise.
International Shipping Costs
New Zealand $15 AUD – FREE shipping on orders over $150 AUD
USA + UK + Canada $35 AUD – FREE shipping on orders over $200 AUD
Worldwide from $35 AUD – FREE shipping on orders over $300 AUD
We ship worldwide via Australia Post International. For a full list of countries, please visit the Australia Post website at http://auspost.com.au/apps/international-post-guide.html. If the shipping cost for your country is not listed above, it will automatically calculate at checkout. Average shipping times for International customers is approx 7 – 10 working days if your order is available for immediate dispatch, otherwise please allow an additional 5 business days for delivery. Tracking is provided on International orders.
On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area. All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur.
PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.
Taxes & Duties (International Customers)
Any and all applicable custom fees, taxes and duties are the sole responsibility of the customer. The law requires Bhakti to state the full value of your order on the package, and this will then usually determine the applicable fees.
Please note that on rare occasions custom agents may delay the delivery of some packages. Bhakti takes no responsibility should such a delay occur, as it is the sole discretion of customs officials whether to release a package. If you have any issues, we recommend contacting your local customs office.
All prices listed on our website are in Australian Dollars (AUD), and charged in Australian Dollars. We offer currency conversion for USD, EURO, GBP, and AED. Please use our helpful currency converter to convert to your currency. If your currency is not listed, please visit www.xe.com for the latest currency exchange.
Policy & Terms
By placing an order at Bhakti, you are responsible for any and all applicable customs duties and import fees, and the cost of return shipping back to Bhakti. This also applies to any shipments you may refuse upon delivery.
- We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.).
- All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications.
- Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings.
- Offers are available until stocks last.
WE RESERVE THE RIGHT:
* That all orders are subject to availability of stock.
* To take reasonable steps to verify that the order and credit details are bonafide.